With the pandemic accelerating consumer adoption of online spending and contactless payment, banks, card issuers, and fintech providers have had to pivot their strategies to build new relationships with their customers across channels and experiences. There’s no better time than now to think about customer acquisition and loyalty holistically—ensuring that you’re providing your customers with new ways to engage with you. Ryan Wuerch and Mike Jaconi discuss the opportunity to build a commerce strategy that offers rewards across your channels such as online, in-store, and mobile. Click the image above, or here, to access the video.